Scan
The customer scans a QR code at the counter, on the receipt, at the table or inside the service area.
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Customer experience platform
Turn every comment into action.
DAX Feedback replaces paper complaint books with a fast QR-based experience, a live administration panel and clear service analytics.
No app requiredBrowser-based administrationReal-time analytics
DAX FeedbackHow was your experience?
Your rating
★★★★★
Feedback type
Compliment
Complaint
Suggestion
Comment
Great service. The team solved my request quickly and professionally.
Send feedback
Contact details are optional
Customer feedback
All locations · Last 30 days
Total1,248+18%
Rating4.8+0.2
Complaints34−12%
Open07Live
Latest reviewsView all
AM
Anna M.
5.0Excellent and very fast service.
JD
Jonas D.
3.0Waiting time could be shorter.
LS
Laura S.
5.0Helpful team and clear communication.
Feedback trend7 days
DAX Group | Zebra TechnologiesIndependent Software Vendor
Independent Software Vendor
Customer feedback software that can sit alongside Zebra-powered retail, service and frontline operations.
How it works
From QR scan to resolved case in three simple steps.
No complex customer onboarding. Place a QR code, collect structured feedback and manage every response from one browser-based workspace.
Submit
They select a rating and category, add a comment and optionally leave contact details — without installing an app.
Respond and improve
Your team receives the case instantly, replies, updates its status and uses analytics to identify recurring service issues.
Capabilities
Everything required to manage customer feedback at scale.
A focused toolset for single locations, multi-site networks and service teams that need clear accountability.
Web administration
View every review in one place with search, filters, processing statuses, customer replies and data export.
Service analytics
Track rating distribution, feedback volume, category trends, response time and location-level performance.
Structured categories
Separate compliments, complaints and suggestions so each type follows the right internal process.
Customer history
Customers can revisit previous feedback and see company responses, creating transparency and trust.
Multi-location control
Compare branches and teams through a central dashboard with unified analytics across the network.
Flexible integration
Connect feedback data with internal systems and extend the platform with branding, languages or loyalty workflows.
Interactive preview
Manage reviews, priorities and responses from one live workspace.
Select a review below, write a response and mark it resolved to see the workflow in action.
Customer feedback
All locations · Today
Total reviews24+18% this week
Average rating4.8Above target
Open cases03Requires response
Avg. response18mWithin SLA
Latest reviews
Click to selectAM
Anna M. · ★★★★★
OpenExcellent service. The team solved my request quickly.
JD
Jonas D. · ★★★☆☆
OpenThe waiting time was longer than expected.
LS
Laura S. · ★★★★★
ResolvedHelpful staff and clear communication.
MK
Marek K. · ★★★★☆
OpenPlease add clearer wayfinding near the entrance.
Rating distribution
Last 30 daysM
T
W
T
F
S
S
DAX Group | Zebra Technologies
Connect feedback with the frontline operation.
As an Independent Software Vendor for Zebra Technologies, DAX Group builds software around real operational workflows. DAX Feedback can complement Zebra-powered retail and service environments by adding a direct customer-experience layer.
Frontline-ready workflows
Browser-based access
Operational data context
Enterprise integration
Software and hardware working around the same customer journey.
Use Zebra technology for operational execution and DAX Feedback for structured customer input, response accountability and service analytics.
Start collecting better feedback
Launch a clearer customer conversation.
Tell us about your locations, service model and reporting requirements. We will show how DAX Feedback can fit your customer journey.
info@dax-group.kz+7 707 050 80 60Astana, Kazakhstan